Are Properties listed on Tripelli verified??
We take steps to ensure that what is advertised by a Homeowner/Manager is what is available. However, short of us interviewing the Homeowner at the Property, it's impossible to guarantee a listing found on any of the Holiday Rental sites is genuine.
Our Advice to Guests is for you to request that the Homeowner send you copies of two (different) recent utility bills for the Property (for example, a Gas or Water bill and an Electricity bill) before you pay for the rental. You should also insist that these bills are no more than three months old.
Does Tripelli.co.uk own the Properties Listed on the Site?
Tripelli is owned and operated by four Homeowners. Between us we have half a dozen properties listed on the site. These are all in Florida and are advertised in the same way as any of the other properties found on Tripelli.
Will I be charged a Service or Booking Fee when I arrange a Rental?
No. Tripelli is completely FREE to Guests. The site is a marketplace designed to bring Holiday Rental Homeowners/Managers and Guests together. Our main driver is to help potential Guests find Properties to rent and to keep prices as low as possible for both Guests and Homeowners.
Unlike the large multinational listing sites, Tripelli does not offer any Direct Booking service. The primary reason we work this way is to keep the cost of renting a Property as low as possible. On average, the larger sites charge the Guest an additional 9% per booking for this service. We feel that this is purely profiteering and therefore we'll never offer Direct Booking, or charge the Guest a fee. That's our Guarantee.
How do I get the keys and Directions to the home?
The Homeowner will provide you with directions to the property and instructions on how to gain access to the Property. These are normally provided after the final payment for the rental has been received. Often, the keys for the Property will be in a combination lock-box at the home. You will be given the access code to the lockbox prior to arrival. In the event that you have rented a Property not equipped with a lockbox, alternative contact and arrival information will be provided.
Does Tripelli share my data or information?
No, we will never share your data or information about you with anyone. We believe, that your data is very sensitive and it should not be shared in any way.
Does Tripelli offer payment processing??
No. You will deal directly with the Homeowner when making both reservations and payments. Each owner has their own process in place and we respect their right to do things their way. It is totally within their discretion how they would like to accept payments.
What if something goes wrong while I'm there?
Most Homeowners/Managers are very conscientious about their property's maintenance and carry out preventative measures to ensure that things will not go wrong. But, in the unlikely event that something does break while you're there, simply call the Homeowner/manager. He, or she, should be able to get the problem resolved quickly and professionally. This is another advantage of dealing directly with the Homeowner rather than the bigger sites which don't allow for communication between the Homeowner and the Guest, in case they are cut out of the loop. We have recently heard a number of horror stories from Guests about one of big Holiday Rental sites using call centers in India to cover off these sorts of problems.
If I cancel my reservation can I get a refund?
Each property owner has their own cancellation policy, which should be posted in their property listing on this site, or emailed to you as part of their response to your Booking enquiry. As we appreciate that one size doesn't fit all, we allow property owners to use their own best judgment in creating their cancellation policies, so long as it doesn't violate the local laws. If you do not see a cancellation policy stated in their listing on this site, or it's not supplied to you with your Booking enquiry, then please let us know so we can tell them it is a requirement for listing. If you have questions regarding a cancellation policy for a specific property please contact the owner or manager of that property directly.
If you have to cancel your trip (especially at the last minute), you may forfeit a portion or all of your rental fees. There are ways to protect yourself. Firstly, ensure that you know what the cancellation policies are for the property you are renting.
Secondly, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your holiday rental, airline tickets and other covered travel related fees.
Can I bring my Pet with me?
Some Homeowners will allow family pets in the property. Each listing should state this, but if not, we would advise that you ask about this at the time of making your initial Booking enquiry.
How Many People can Travel with Me?
When you make your initial Booking Enquiry, you should tell the Homeowner how many of you are planning to travel. We strongly recommend that you're truthful regarding guest numbers, as Holiday Rental Properties are normally privately owned and overcrowding in a Holiday Rental Property often causes damage to the home or its furnishings and contents.